Compliance. Support

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Global Trade Certainty. On Demand.

Submit complex customs and trade compliance questions and receive guidance from local experts worldwide, through one secure portal.
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Benefits

Built for complex trade compliance

Compliance.Support connects your team with the right expertise, at the right time: across regions, regulations, and scenarios.

Expert Guidance

Access support from a global network of trade compliance professionals with local expertise.

Global Coverage

Receive guidance aligned with national regulations and local interpretation across multiple jurisdictions.

Flexible Setup

Use Compliance.Support as an internal compliance hub or as an extension of your existing team.

Knowledge Retention

All questions and answers are stored and searchable, helping your organization retain critical expertise over time.

Features

What you can do with Compliance.Support

Submit complex questions

Raise detailed customs and trade compliance questions through a structured and secure portal.

Route to the right expert

Questions are directed to specialists based on region, topic, and required expertise.

Centralize communication

Keep all questions, answers, and supporting context in one place.

Build a searchable knowledge base

Access previous cases and guidance to support future decisions and reduce repeated work.

Support multi-country operations

Handle compliance questions across different countries without relying on fragmented local contacts.

Maintain audit-ready records

Keep a clear and traceable record of decisions, rationale, and expert input.

How it works

From Question to Solution in 3 steps

Ask

Submit your question through the portal, including the relevant context and documentation.

Analyze

The question is reviewed by a specialist with knowledge of the applicable regulations and local practices.

Resolve

You receive clear, actionable guidance, stored centrally for future reference.

Use Cases

Typical questions we help resolve

Compliance.Support is designed for questions that are too specific, too local, or too critical to rely on assumptions.

Subject
Mold Value Declaration
Category
Customs valuation
Region
EU/Vietnam
Status
In Progress
Priority
High

You

So we need to add the mold value to each shipment? How does that work practically when the molds are used across many production runs?

Sarah J. (expert)

You apportion the cost across the expected production volume. For example, a €40,000 mold over 200,000 units adds €0.20 per imported unit to the customs value. Alternatively, you can declare the full value on the first shipment with customs authority agreement. Whichever method you choose, document it and apply it consistently.

You

We've been importing these parts for two years without including the mold value. What's our exposure?

Sarah J. (expert)

This is a voluntary disclosure situation. Most EU customs authorities — including the Dutch Douane — treat self-correction before an audit favourably, often reducing or eliminating penalties significantly. I'd recommend quantifying the underdeclared value and duty gap, then filing a voluntary correction. Acting now is strongly advisable.

Subject
Smartwatch classification
Category
Tariff Classification
Region
Global
Status
Review
Priority
Medium

You

The manufacturer markets it mainly as a health and fitness device, but the packaging also strongly highlights calling and messaging. The ECG is FDA-cleared as a Class II medical device.

Mark R. (expert)

FDA clearance matters but isn’t decisive for HS classification — the General Rules of Interpretation apply. The key questions are whether it can function as a standalone communication device or needs a paired phone, and whether the ECG is truly diagnostic-grade or more of a wellness feature.

You

It has its own LTE SIM and can make calls independently. The ECG generates a PDF report that cardiologists can review and has been used in clinical studies.

Mark R. (expert)

With standalone LTE calling and a clinically validated ECG, you have a strong case for 8517.62 (communication devices), though some jurisdictions classify similar products under 9018. I recommend requesting a Binding Tariff Information (BTI) ruling for legal certainty. I’ll prepare a classification memo citing WCO guidance and recent BTI precedents to support this position.

Keep your compliance knowledge where it belongs

Trade compliance knowledge is often spread across individuals, emails, and local teams. Compliance.Support helps you capture and structure that knowledge in one place — creating a searchable, reusable record of decisions, guidance, and case history. This not only reduces dependency on individuals, improves consistency, and supports long-term compliance, but it also builds the foundation for future AI-driven insights and automation, ensuring your compliance operations are ready for the next generation of trade technology.

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Get access to Compliance.Support

Looking for a better way to handle complex customs and trade compliance questions across markets? Request access and we will get in touch to explore how Compliance.Support can support your team.


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    Compliance.Support is developed and operated by CATTS

    We are a global partner in customs and trade compliance. With a network of specialists across more than 50 countries, CATTS supports companies in navigating local regulations, complex scenarios, and cross-border challenges with clarity and confidence.

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    125+ trade professionals
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